ITOM (IT Operations Management) solutions have become a valuable tool in IT administrators’ efforts to improve the performance of their applications and the entire IT system. Various infrastructure, software, net systems, nodes and other elements that hit up the total organization are regularly monitored, with their productivity measured and their robustness constantly analyzed. IT administrators also get pro-active in acquiring and improving their applications. ITOM can help them spot a breakdown before it happens, and make the repairs. It can also recommend the upgrading of ages-old equipment before it deteriorates and creates a rupture in business continuity.
The tools in the ITOM solution likewise can function as a guide to the IT administrator and even his executive manager, creating a means for them to understand what is happening in the system, and what they can do to either respond to it, address it, or leave it alone meanwhile.
First, depending on the need of the organization and the scale of the IT operational system it must monitor, ITOM can categorize the aspects of the process to make their individual monitoring. Expand these categories a little, and the consumer demand to enhance the performance of each process can actually grow into its separate market. Gartner lists them down: database, applications, fault and log-in management, network management, configuration management, IT help desk, asset management, job scheduling, and hardware peripherals.
Second, ITOM solutions can target their focus on the areas which determine the user experience of the company’s services. Usually these are the web applications. ITOM regularly checks the efficiency and performance of customer-related web services and analyze if they left the client satisfied or dissatisfied. Business owners can use that data to improve performance, develop product quality, and refine their marketing and sales strategies.
For example, BMC’s TrueSight Pulse keeps its tools concentrated on this web service application: Big Data, such as Apache Spark; Cloud like Amazon Web Services and Azure; Microservices; Web server; Messaging; and Database.
Third, ITOM solutions provide IT administrators fine-grain visibility that runs on a second-by-second monitoring. Patterns are detected if something unusual in the system develops. Reasons for constant inefficiency are discovered. Traditional IT monitoring tools assimilate data at a much longer time and across several intervals. Information gaps can happen and certain patterns in error may not be detected. The speed and efficiency by which ITOM tools move do not permit such breaches, and events such as spikes and other disquieting trends in the system are documented and reported.
Finally, this operational visibility that ITOM tools provide likewise gives IT administrators the instruments they must come up with their own metrics to evaluate performance. They can collect and analyze data and use the results to further better the IT system and each of its phases and components. They the raise standards of quality in the organization.