Companies that seek to expand their market share and grow their business are heavily dependent on the efficiency, performance, and overall robustness of their IT infrastructure. Industrial competitiveness is becoming more anchored in IT strength in a digital world that is using online services to improve user experience, enhance delivery time, and heighten product quality. Breakdowns, slow response time to user query, and delay in fulfilling service-level agreements can lessen the client’s confidence in the organization. Repetition of these failures is a huge factor to move their business to a competitor.
On the other hand, the more positive reverse is also true. An organization with an agile IT infrastructure that can punctually deliver expected items to other previously untapped regions has a greater chance of capturing that specific market. Customers who are happy with their experience in buying from a particular retail website can refer their friends and associates to it. The increased traffic and number of orders will then require an upgrading of the website and related components such as disk space, processing capacity, and hardware, among other things. The IT infrastructure as well would have to be re-designed to become sufficiently agile to accommodate these new orders.
The organization then designs its marketing campaign to reach out to these potential leads, enjoying the confidence that itsIT can more than handle the rising workload.
According to Information Week, IT administrators who understood full well the immense role that their department plays in the organization’s growth regularly checked the performance and current capabilities of their system of multiple solutions, networks, and devices. About 92% of them prioritized uptime as their main concern. Another 80% watched out for performance and response time, and 56% monitored data loss. The other issues that they regularly monitored were the increasing number of open issues (52%), average time for repair (51%), security breaches (49%), and mean time between failures (38%).
IT administrators use IT analytics to measure these issues. IT Operations Management (ITOM) tools improve the organization’s IT analytics by spotting flaws and weaknesses in the system, arresting breakdowns before they happen, and applying the necessary remediation. They also heighten the accuracy of the IT analytics by making the operational tasks, processes, response time, functions, and other aspects of the IT system more visible to the IT administrator.
First, ITOM analyzes, documents, and reports on the behavior of machine data, service desk, business metrics, and other functionalities. It charts out patterns and weeds out the abnormalities from the predictive and programmed behavior. If something is amiss in the way that any component of the IT is acting, no matter how slight, IT hones in on that anomaly immediately and notifies the IT administrator.
Second, ITOM can formulate the patterns of behavior that in turn enable IT to spot hidden weaknesses, by aggregating the tons of disparate data and correlating their information. Linkages are established between various metrics, or they discover similarities in incidents and events. Another way ITOM aggregates is relating various metrics with all the events and incidents, past and present, and then discovering their connection.
Third, analysis of all this data happens in real-time. IT administrators can check on the current behavior and performance of the system at any moment. ITOM tools also enhance the ability of the system to handle massive amounts of information. Small-to-medium-sized organizations with IT infrastructure that is not equipped to process and learn from Big Data can have their scaling abilities in this area improved by ITOM.
Finally, results of the analysis and data processing done by ITOM can be made available in a few minutes. Very little time is consumed. With ITOM, organizations can organize and make the data available without having to invest in big data infrastructure.
By boosting the capabilities of an organization’s IT analytics and making its data more visible to the IT administrators, ITOM significantly reduces the risk of business downtime, while improving the quality of service.