ITOM or an IT Operations Management Solution is a vital tool in improving your IT infrastructure management and aligning it with your organization’s business objectives. It can provide you data and analysis easily convertible into insights and actionable plans that can lessen risk, manage costs, and allocate resources optimally and wisely. It can proactively identify problems in your system before they disrupt operations and hamper business continuity. It can infuse flexibility into your IT resources and empower them to adapt to changing market requirements and thus enhance your organization’s competitive edge.
The traditional IT infrastructure were relatively loose linkages of equipment, hardware, applications, and network services designed to serve the company’s present IT needs. It was not made to align with the company’s picture and functioned as a serve-them-as-they-need-it tool to employees and customers. It could break down without warning, leaving the IT staff to grapple with unpredictable IT consequences and possibly unplanned expenditures related to equipment repair and purchase.
ITOM is to traditional IT infrastructure what the modern smart, computer-run 21st century car is to the 1990s model which relied on the manually-operated driver’s wheel, and had no automatic doors and security sensors.
While ITOM has been used to power up overall corporate productivity and performance, some of its most important benefits start with fixing things in its own backyard. It can then create a strong, efficient operating platform that raises the quality of IT service, protects its vulnerabilities, and multiplies its output.
Here are some of the ITOM tools that you can use to improve your IT infrastructure and its management:
The platform that integrates IT operations and IT service management: Many IT systems still separate the functions and tasks of their operations from that of their service. However, many of these units reciprocate and affect their output which can, in turn, trigger desirable or not-so-desirable effects on either employee or customer. This separation will take time to interlink, and delays even of a few minutes can lower user experience.
For example, one IT component monitors customer service queries and another sends a ticket that will trigger the IT infrastructure to respond to said customer and implement the solution. A non-integrated system can cause a significant lapse in time from the moment that the customer filed his complaint to the deployment of the solution. The customer might end up waiting for a quarter of an hour to have his issue addressed. He forms a bad impression of the IT customer service response and may not come back.
ITOM integrates all the functions in one management platform, bridging customer feedback, monitoring functions, application visibility, and ticket delivery. Operations become one with service management, and IT wastes no time in responding with the right solution. Dashboard devices help spot any issue, as IT comes up with a report detailing the situation and providing informed renewal decisions.
Big Data Analytics: Massive amounts of data enter the IT system every single minute. Big Data Analytics is the ITOM-automated tool that captures, stores, categorizes, analyzes, and organizes them for future use. It spots emerging patterns, uncovers system abnormalities, compares and correlates eventualities and incidents, then predicts possible future developments.
IT administrators and analysts can make use of Big Data Analytics to dig deep into the code-level and ferret out the real reasons affecting performance issues. They can be proactive in upgrading against vulnerabilities and patching flaws instead of waiting passively for the next breakdown. They can manage change by analyzing and predicting the impact of new configurations on the system.
Capacity Management: With the information and insights that they obtained through Big Data Analytics, IT architects and specialists can anticipate future IT requirements and make the necessary provision in their budgets and resource allocation. They can study historicals and track down actual costs for service implementation and delivery.
Capacity Management supports probable business expansion by measuring current IT capability to respond to future market demands. For example, it can accurately estimate whether or not the customer service applications, e-commerce systems, and delivery platforms can still perform at peak if the organization were to build two more stores in the neighboring state. It can provide probabilities in speed of delivery, staff’s response time, and maximum number of orders handled in a given week, based on present resources.
If results show that the organization does not possess sufficient resources to expand into two more stores, Capacity Management can make the necessary recommendation in upgrading and justify the investment accordingly.
Integration of IT Operations with IT Service. Big Data Analytics. Capacity Management. These are some components that can transform your IT infrastructure from a mere ‘tech support system’ to the organization’s powerhouse.
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