The tendency to shop around for an ITOM and have IT install it ASAP can be tempting considering the visibility that the software solution has been garnering in recent years. Its global market value grew to $19 billion in 2013, and there are no signs of stopping. IT and corporate leaders are learning more about the advantages that ITOM can bring to the organization and how it can greatly support their business objectives.
But before you do click that search tab on your browser, there are important things that you must consider. ITOM has been correctly defined and described by end-users as a solution that monitors the performance of the entire IT structure and makes the necessary recommendations in cases of repair. However, there is more to it than these monitoring functions. To fully appreciate what ITOM can do for IT and organization, you have to be more than a little aware of how it works and how these tasks can align with your goals.
Assessing the Existing Structure
First, assess how much of your IT infrastructure still conforms to the traditional legacy model. The extent by which it is upgraded – or has been untouched since you first bought it – will affect its integration with ITOM. Are the operating standards, drivers, software solutions, security systems, and network endpoints up to speed with current standards? Or have they been left stagnant? They are still functional and can accomplish the commands you set for them now but would have a hard time doing more complex projects.
Second, identify the applications that are critical and vital to your business. The modern IT infrastructure is a complex machine that is composed of equally sophisticated parts. However, the nature of your organization, your business, and the industry you are in will place certain components in the line of your visibility more than others. For example, retail companies that rely on the punctual delivery of goods will invest in software that does detailed inventory and meticulous accounting that leaves nothing to chance. Marketing agencies, on the other hand, that come out with intensive campaigns every two to three months will lean heavily on data acquisition and interpretation. Database management and analytics will be their focus.
While some ITOM providers have the same baseline when it comes to the solution’s main services, some specialize or highlight certain aspects. One ITOM provider may build its strength on monitoring, while another may have additional features on their data analytics that their competitors might not have. This is why when you shop for an ITOM, you have to be able to spot which of their strengths and prominent features will best serve your organization.
Increase of Mobility
Third, how mobile is your workplace? While smartphone-and-tablet-carrying employees are becoming more the norm than the exception, it is still wise to take stock of how many of your employee spend their time working remotely… ITOM is designed to connect the software solution with the activities of these mobile employees — the extent will depend on your current structure. It will also determine other features that the ITOM might bring to your system such as extra anti-hacking security measures for employees who regularly attend international conferences or notify you of any unusual or suspicious computer activities by employees.
These are important areas for you to consider before buying an ITOM: your existing IT structure, your employees’ behavior and mobility, and the most important services in your business. A clear picture of your current technological and organizational landscape will help you choose which ITOM solution fits your most pressing needs.