How ITOM Has Changed the Healthcare Industry

Read about how ITOM became healthcare industry's unsung hero in the digital world.

GuidesFor Team

To preserve patient health and life, the healthcare industry constantly needs to maximize the use of time, from the basic accomplishment of patient information sheets all the way down to the timely release of test results. Technological progress over the years has done away with or reduced time-consuming tasks like typing and printing medical reports, transcribing doctor’s diagnosis, or finding files that can shed light on a consultation.

ITOM solutions go a step further and improve these tasks, transferring them to an integrated digital platform that monitors performance, evaluates the quality of service rendered, and brings everyone to speed about the current status of the workflow and the organization.

Easy access and accurate services

Mobile apps  have changed the way patients schedule their appointments. Through instant messaging, video conferences, and social media, patients and doctors can confer with each other, set up appointments, and even discuss the finer points of the diagnosis.

This trend has made patients used to faster delivery time in service. As Justin Baker from Extrahop mentions, “When you have 20 minutes to meet with a patient, you don’t want to wait five minutes to access your desktop or application.” This is especially true if lives are at stake and immediate medical attention is required.

ITOM can monitor which applications and solutions in the hospital and health care center are performing according to expectation, and which are slowing down.  It will also evaluate where the breakdown occurs, and what can be done to remove it.

Virtual healthcare

With an ITOM system in place, patient data can be accessed by doctors and departmental services quite literally at the press of a button. This data includes the test results,  a patient’s clinical visits, his medical history,  and other important information. With this information within quick reach, doctors are able to diagnose with a larger perspective of the patient’s condition, while patients get more comprehensive treatment.

This accessibility helps hospitals to collaborate in ways and to an extent that have never been done before. This year,  for example, Australia’s health sector will conduct a massive blood donor campaign.  With the participation of more than 1,300 hospitals, the data acquired through the week-long donation drive would immediately be saved on the hospitals’ respective databases.  The information would also be stored in the cloud, easily accessible by other medical facilities across the country.

Doctors and health care providers all over Australia would be better able to anticipate conditions like the sufficiency of supply in the blood bank, the most common blood type among patients, and perhaps even the illnesses that these patients suffer from.

Healthcare  has made important strides in its adoption of IT solutions.  Since it is one that functions 24/7, with lives literally at the balance, it must function and perform at maximum strength at all times.  ITOM can help ensure the reduction of risks and the optimization of performance.